1. Introduction
99qq (https://99qq.pro) is an international online gaming platform that places the highest priority on its users' privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.
By using the 99qq website or app, you agree to this Privacy Policy. This policy is part of our Terms & Conditions should be read together with.
We never sell your personal information to third parties. Your data is used solely to provide and improve our services.
99qq complies with international data protection laws and follows GDPR principles where applicable. We believe transparency is the foundation of trust — that's why this policy is written in plain language so every player can easily understand it.
2. What Information We Collect
When you register and use 99qq, we collect various types of information. This falls into two categories — what you provide directly, and what is collected automatically.
Information you provide directly:
- Full name, date of birth, and gender
- Email Address and Mobile Number
- Residential address and country
- Mobile banking number (Mobile Banking/Nagad/Rocket)
- National ID or passport details (for KYC verification)
- Any messages sent via live chat or email
Automatically collected information:
- IP Address and Device Type
- Browser and operating system information
- Time spent on the site and which pages were visited
- Game Play History and Transaction Records
- Information Collected from Cookies and Tracking Technologies
- Login time and location data
Documents submitted for KYC verification (NID, passport) are stored with the highest level of security and used solely for identity verification purposes.
| Data Type |
Reason for Collection |
Mandatory? |
| Name & Date of Birth |
Age Verification & Identity Confirmation |
Yes |
| Mobile Number |
Account Verification & Payment |
Yes |
| Email Address |
Communication & Security Messages |
Yes |
| National ID (NID) |
KYC Verification |
Before Withdrawal |
| IP Address |
Security & Fraud Prevention |
Automatic |
| Game History |
Service Improvement & Responsible Gaming |
Automatic |
3. Use of Information
The purpose of collecting your information is fully transparent. 99qq uses your data only for the reasons outlined below:
- Account Management: For registration, login, password reset, and identity verification.
- Payment Processing: To process deposits and withdrawals securely.
- Customer Support: To resolve your questions and complaints promptly.
- Security Assurance: To prevent fraud, money laundering, and multiple account creation.
- Promotions & Bonuses: To show you offers tailored to your preferences.
- Responsible Gaming: To identify excessive gaming patterns and provide support.
- Platform Development: To analyze usage patterns and improve our services.
- Legal Obligations: To meet regulatory compliance requirements.
You can opt out of promotional emails and SMS at any time. Simply contact our support team to do so.
4. Information Sharing & Third Parties
99qq does not sell your personal information or share it with unauthorized third parties. However, limited information may be shared in certain specific circumstances:
- Payment Processors: Solely to process transactions with mobile banking partners such as Mobile Banking, Nagad, and Rocket.
- Identity Verification Service: With approved verification agencies to complete the KYC process.
- Game Software Providers: Only the minimum information necessary to operate the games.
- Law Enforcement Agencies: To authorities when required by court order or legal obligation.
- Analytics Partners: Anonymous and aggregated data used to improve our services.
All third-party partners are contractually bound to protect your data and may not use it for their own purposes.
All of our third-party partners comply with international data protection standards and are verified through regular audits.
5. Cookie Policy
Cookie Policy
- Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
- Performance Cookies: To analyze site speed and performance.
- Functionality Cookies: To remember your language preferences and settings.
- Marketing Cookies: To show you relevant offers based on your interests.
You can turn off all non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some site features.
6. Security Measures
To protect your data, 99qq employs the highest industry-standard security technology. Our security infrastructure includes:
- 256-bit SSL/TLS encryption — all data transfers are encrypted.
- Passwords are stored using bcrypt hashing — no one can see your actual password.
- Two-factor authentication (2FA) — an extra layer of security.
- 24/7 security monitoring — suspicious activity is detected instantly.
- Regular penetration testing and security audits.
- Firewall and DDoS protection measures.
- Data backups are stored on encrypted servers.
Please keep in mind — no method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone.
7. Your Rights
You have certain important rights over your personal data, all of which 99qq fully respects:
- Right to Know: To find out what information we hold about you, submit a request to our support team.
- Right to Rectification: Contact us to update any incorrect or outdated information.
- Right to Erasure: Under certain conditions, you may request that your information be deleted.
- Right to Restrict Processing: You can request to restrict the use of your data for specific purposes.
- Data Portability: The right to receive your information in a specific format.
- Right to Complain: You may file a complaint with the relevant data protection authority against us.
We aim to respond to all rights requests within 30 days. In some cases, complete deletion of data may not be possible due to legal obligations.
8. Data Retention Period
Your data is kept only for as long as necessary — never longer than needed. In general:
- All information is retained for as long as the account remains active.
- Even after account closure, transaction records may be retained for up to 5 years to meet legal requirements.
- KYC documents are retained for up to 3 years after account closure.
- Marketing data — deleted immediately upon opt-out.
- Security logs are retained for up to 1 year.
9. Minors' Data
99qq strictly does not serve users under 18 or collect their information. Age is verified during registration, and any account identified as belonging to a minor is immediately closed.
If you believe a minor is using our platform, please contact us right away.